If you have any dissatisfaction, please contact us in the first phase on whatsapp at the email address

We assure you that we make every effort to make the experience with our website a pleasant one and we offer you the possibility to return or exchange the purchased products.

Mandatory legal data:


Address: Bucharest, Boulevard Aviatorilor, No. 72, Sector 1, Postal code 011865

Email address:

To submit a complaint in electronic format, complete the ONLINE REPORT FORM.

Operating schedule of the institution: Monday - Thursday: 08:00 - 16:30 / Friday: 08:00 - 14:00.

Work schedule with the public - Registry:

Telephone: 021.307.67.84.


Working hours: Monday, Tuesday, Thursday and Friday: 08:30 - 16:30 / Wednesday: 08:30 - 18:30.

Consumer telephone number: 021/9551

Food and Non-Food Products and Services Service: 021.307.67.93

Financial Products and Services Service: 021.307.67.92

European Harmonization and Partnership Service: 021.307.67.70

Economic and Human Resources Directorate: 021.307.67.88

Human Resources Department: 021.316.74.84

Directorate of Insolvency of Natural Persons: 021.307.67.73

Directorate for Alternative Dispute Resolution: 021.307.67.71

Department for Intermediary Proceedings of Credits and Financial and Non-financial Creditors: 021.307.67.54